We Care Connect
Log in

Safety Β· We Care Connect

Your Safety Is Non-Negotiable

Every safeguard we build is designed with one person in mind β€” the elder in your care.

Emergency & Protective Services β€” Always Available

Emergency / Immediate Danger

911

DC Adult Protective Services

(202) 541-3950

VA Adult Protective Services

1-888-832-3858

MD Adult Protective Services

1-800-917-7383

Our Vetting Commitment

Every caregiver is background-checked, license-verified, and insured before they can accept a single booking. This is not optional and cannot be waived by any family or caregiver on the platform.

Before a caregiver profile goes live, they must clear every stage of our vetting gate:

βœ“

National criminal background check

Checkr continuous monitoring β€” updated daily, with annual full re-screen

βœ“

Sex offender registry check

All 50 states

βœ“

Identity verification

Government-issued ID

βœ“

License & certification check

State-verified

βœ“

Liability insurance

Min. $1M per occurrence

βœ“

Professional references

Minimum two

A green "Verified" badge on a caregiver profile means they have passed every stage. If a caregiver's verification lapses, they are immediately suspended from accepting new bookings.

Safety During Care

Before a session begins

  • Review your caregiver's full profile, credentials, and reviews before confirming a booking.
  • Use our in-platform messaging to discuss care needs, medications, and routines in advance.
  • Share your care plan with a trusted family member or friend.
  • Confirm the caregiver's identity when they arrive β€” their profile photo is on file.

During a session

  • Family members may check in at any time during a session.
  • The care recipient should always have access to a phone or emergency call device.
  • Caregivers are required to follow your documented care plan.
  • Any changes to medication administration require written family authorization.

After a session

  • Rate and review your caregiver β€” your feedback protects other families.
  • Report any concerns immediately via your booking dashboard.
  • Our team reviews all incident reports within one business day.

Reporting a Safety Concern

If something doesn't feel right, act immediately. Do not wait.

1

Immediate danger

Call 911. Do not use the platform to report emergencies β€” call emergency services first.

2

Suspected abuse or neglect

Contact your state's Adult Protective Services (numbers above). You may also report through your We Care Connect account and we will follow up.

3

Conduct or care quality concern

Use 'Report an Issue' in your booking dashboard. Our safety team responds within one business day.

4

Urgent platform safety issue

Email safety@wecaco.com β€” monitored 7 days a week.

Mandatory Reporting

Under DC, Maryland, and Virginia law, certain licensed caregivers are mandatory reporters of suspected elder abuse, neglect, or exploitation. We Care Connect requires all caregivers on our platform to report suspected abuse to the appropriate Adult Protective Services agency β€” and to notify us β€” regardless of their individual license type.

If you suspect a caregiver has failed to report abuse, contact us at safety@wecaco.com immediately.

Caregiver Safety

Caregivers deserve a safe working environment. We take reports of family misconduct β€” including verbal abuse, unsafe conditions, or payment disputes β€” seriously.

  • Caregivers may end a session immediately if they feel unsafe and will not be penalized.
  • Report family misconduct via your caregiver dashboard or at safety@wecaco.com.
  • We investigate all reports from caregivers with the same rigor as family reports.