Support · We Care Connect

We're Here When You Need Us

Find answers quickly, or reach a real person. We respond within one business day — often much sooner.

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General Support

Mon–Fri, 9am–6pm ET

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Billing Questions

Response within 1 business day

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Safety Concerns

7 days a week

Frequently Asked Questions

Reset your password

Go to the login page and select 'Forgot password.' A reset link will be emailed to you within a few minutes.

Update your profile

Navigate to Account Settings to update your contact info, payment method, or care preferences at any time.

Cancel a booking

Open the booking in your dashboard and select 'Cancel.' Review the cancellation policy before confirming — timing affects your refund.

Delete your account

Email support@wecaco.com from your registered address. We will process your request within 10 business days per our Privacy Policy.

Use the appropriate channel depending on the issue:

Safety or abuse concernsafety@wecaco.com

Billing or payment disputebilling@wecaco.com

Caregiver conduct issue'Report an Issue' in your booking dashboard

Technical bug or platform issuesupport@wecaco.com

Suspected fraud or impersonationsafety@wecaco.com

Emergency & Protective Services — Always Available

Emergency / Immediate Danger

DC Adult Protective Services

VA Adult Protective Services

MD Adult Protective Services